Privacy

ACCESSIBILITY

Nerva Boutique Hotel

Accessibility statement for the website
Nerva Boutique Hotel

This statement was drawn up on .

EasyConsulting srl is committed to ensuring the accessibility of its website https://www.hotelnerva.com/, in accordance with Legislative Decree no. 82 of 27 May 2022 implementing Directive (EU) 2019/882.

EasyConsulting srl believes that there is a collective moral obligation to enable everyone to access information, products and services without encountering obstacles or barriers, so that everyone may live with dignity, equality and independence. For this reason, resources have been invested to make the website easier to use and more accessible to all, including persons with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided below:

  • information on the assessment of how the service meets the accessibility requirements, specifying the applicable requirements;
  • a general description of the service, in accessible formats;
  • the descriptions and explanations necessary to understand how the service operates;
  • a description of how the service meets the accessibility requirements;
  • information demonstrating that the process of providing the service and its monitoring ensure the conformity of the service;
  • assistance and reporting of any accessibility issues.

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out in Legislative Decree no. 82 of 27 May 2022, implementing Directive (EU) 2019/882.

The content of the website must comply with the criteria established by the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA and by the technical standard UNI EN 301549. The four fundamental principles of digital accessibility, as expressed by WCAG 2.1, are:

  • Perceivable - Content is presented in a clear and comprehensible manner.
  • Operable - The interface can be easily navigated by all users.
  • Understandable - Information and operations are intuitive and easy to interpret.
  • Robust - The website is compatible with the most common assistive technologies.

With reference to the legislation cited above, the self-assessment model published by AgID clearly lists the 50 success criteria to be used to verify the accessibility of a website. Furthermore, the guidelines on the accessibility of IT tools published by the same agency specify that web content includes both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as the processing of digital forms and the completion of authentication, identification and payment processes.

Of the 50 success criteria specified by the technical standards in force, the following are deemed not to be applicable to this website:

  • 1.2.4 Captions (Live)

Areas excluded from application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following content of websites and mobile applications:

  • pre-recorded time-based media published before 28 June 2025;
  • office file formats published before 28 June 2025;
  • online maps and mapping services, provided that, for maps intended for navigational use, essential information is provided in an accessible digital manner;
  • third-party content that is neither funded nor developed by, nor under the control of, the economic operator concerned;
  • content of websites and mobile applications qualifying as archives, meaning that they only contain content that has not been updated or edited after 28 June 2025.

2. General description of the service

The website https://www.hotelnerva.com/ is the official platform of the Nerva Boutique Hotel, which offers the end consumer a commercial information service regarding the accommodation facility and an e-commerce service for booking and purchasing experiences to be enjoyed in the city.

The main features are listed below:

  • presentation of the rooms: detailed pages for each room type, with photos, description, size and included services
  • presentation of the property: descriptive and photographic sections that describe and illustrate the property, its concept, its approach to tourism and the amenities offered
  • presentation of the services: dedicated pages for the restaurant, wellness area and gym services
  • booking and purchase of experiences: the option to purchase experiences to be enjoyed in the city directly through the platform
  • room booking: a direct link to the external room booking platform (www.hoteleasyreservations.it) developed by Easy Consulting srl.
  • chatbot: the option to converse with a text-based chatbot to request information
  • contacts: email and telephone contact details for contacting the property directly

3. Operation of the service

The website can be used on desktop, tablet and smartphone devices through the main web browsers currently available on the market and can be consulted in Italian and English.

Below is a detailed description of how the main services offered by the website operate:

  • viewing the rooms: users can view the types of rooms offered by the property by clicking on the “Rooms” menu item. On the dedicated page, users will find a general description of the rooms and can explore further information on the rooms of interest. For each room type there is a fact sheet providing information, a description and photos of the selected room. By clicking on the “Book your stay now” button, users are directed to the dedicated booking platform.
  • viewing the property: by clicking on the “Hotel” menu item, users can view all descriptive and technical information concerning the accommodation facility, including further details on the services and amenities offered.
  • viewing the services: the property offers additional services, such as a wellness area, gym and restaurant. Users can explore all related information starting from the pages found under the “Hotel” and “Bar&Restaurant” menu items.
  • booking and purchase of experiences: by clicking on the “Experiences” menu item, users can view a list of experiences, tours, packages or vouchers to purchase for their holiday. Each experience has its own detailed page and an indication of the price. Users can add the experience to the basket and continue browsing or, alternatively, proceed immediately to checkout. To proceed with the purchase, users must click on the basket icon and enter the required information in the fields provided.
  • room booking: users wishing to make an online booking are directed to the booking engine platform www.hoteleasyreservations.it developed by Easy Consulting srl, by clicking on the “Book now” or “Offers” menu items or on the buttons provided within the pages of the website.
  • chatbot: users can request information from a chatbot designed to provide short, targeted answers.
  • information requests: users can request information by calling the telephone number or writing to the email address shown in the website footer.
  • table booking: users can book a table at the restaurant of the accommodation facility by contacting the dedicated email address shown on the service page.
  • how to reach the property: on the “Hotel” page, by clicking on the “How to get here” button, users can view a page with all the information needed to reach the property and display the map showing the location of the hotel.

4. Meeting the accessibility requirements

EasyConsulting srl has implemented solutions to make its website accessible and compatible with assistive technologies, with the aim of improving its usability for all users.

Following specific technical checks, a technical report was produced indicating which corrections and improvements were to be made in order to meet the conformity criteria.

The accessibility features implemented on the website and available to users include, but are not limited to, the following:

  • Compatibility with assistive technologies (for example NVDA, Jaws)
  • Keyboard navigation
  • Adequate colour contrast
  • Text alternatives for graphic and multimedia content
  • Zoom and font resizing
  • Captions for multimedia content and text transcripts
  • Control of animations and reduction of non-essential motion
  • Forms and input fields with clear labels for easier interaction

To further improve accessibility and the user experience, a widget (UserWay PRO) has been integrated into the website. Its use by website users is entirely free of charge and it improves the website’s conformity with the Web Content Accessibility Guidelines (WCAG 2.1).

UserWay PRO provides multiple features for improving the accessibility of the website and the user experience, through a dedicated panel that can be displayed by clicking on the widget icon or by using the keyboard shortcut CTRL+U, as listed below.

  • Screen reader: reads aloud all page content without the need to install an external reader.
  • Dictionary: allows dictionaries to be consulted without leaving the website. Essential for people with cognitive disabilities, for non-native English speakers and more.
  • Bigger text: allows the size of on-screen text to be increased, offering four different levels of enlargement, making every part of the website immediately more readable.
  • Saturation: sets the colour intensity of a website to high, low or greyscale.
  • Contrast: inverts the colours of a website or allows switching from light contrast mode to dark contrast mode.
  • Smart contrast: ensures that all colours on the website fully comply with ADA standards, ensuring greater visibility of content.
  • Highlight links: highlights links, buttons and other interactive and clickable elements with clear, high-contrast colours, making them easier to identify and facilitating the usability of the website, navigation and overall accessibility.
  • Pause animations: pauses content that moves or updates automatically and is considered a barrier to accessibility, and stops distracting animations and flashing content that may trigger epileptic seizures in persons at risk.
  • Text spacing: modifies text and line spacing to improve readability for users with dyslexia and visual impairments, offering three levels of adjustment for a personalised and more accessible reading experience.
  • Line height: increases line height to ensure more comfortable spacing for all text on the page.
  • Text alignment: aligns the website text to the left, right or centre to ensure a personalised and more accessible reading experience.
  • Dyslexia-friendly font: the “UserWay Dyslexia Friendly” font improves readability and offers a simpler, smoother reading experience for visitors with dyslexia.
  • Large cursor: increases the standard cursor size by 400% so that the pointer is always in view. It allows faster and more accessible navigation through hyperlinks, tabs and form elements.
  • Tooltips: displays alternative text and ARIA labels for on-screen elements with a simple mouse hover. Tooltips are clearly visible, high-contrast and easy to read for users with visual impairments and accessibility needs.
  • Page structure: quickly reveals page headings, landmarks and links in a clear, structured, easily navigable and accessible manner. It helps users with and without disabilities to find the desired content more quickly.

In addition to the features that users can activate from the accessibility menu, the UserWay PRO widget is able to detect numerous non-conformities on the website and make the necessary corrections in real time, without modifying the source code but only what the browser displays on screen. This makes the website more usable for all end users, including those who use assistive technologies.

Conformity status

The guidelines and the self-assessment model prepared by AgID were used to determine the conformity status of the website. The technical check carried out by a consultant expert in accessibility established the following status, with reference to the date on which this statement was drawn up or updated:

This website is partially compliant with the requirements set out in Annex A of the UNI CEI EN 301549 standard, due to the cases of non-conformity listed below:

  • some web pages do not comply with the requirements set out in chapter 9 “Web” of the UNI CEI EN 301549 standard
  • some PDF files downloadable from the website do not comply with the requirements of chapter 10 “Non-web documents”.

In particular:

  • some visual information lacks alternative text, making it difficult for some users to understand the content through assistive technologies;
  • some buttons or interactive elements are not fully compatible with keyboard navigation or lack descriptive labels, creating possible obstacles for users with motor or visual impairments;
  • some elements do not use a specific tag to communicate their purpose and meaning in a clear and structured manner, making it difficult for screen readers to interpret those elements;
  • some frames and page components do not provide sufficient information about their role or content, limiting usability for those who use assistive technologies.

Furthermore, this accessibility statement considers as resolved the non-conformities corrected by the UserWay PRO widget, since the modifications it makes meet the success criteria laid down by current legislation.

5. Accessibility monitoring process

EasyConsulting srl has paid particular attention to the process of providing the service so that it can meet the requirements defined by digital accessibility legislation, also making use of the support of external consultants for the following activities:

  • technical check of the website’s accessibility by means of a gap analysis;
  • user testing of the main user flows, including with assistive technologies;
  • analysis of third-party technologies, plugins and services implemented on the website;
  • reporting of the gaps and non-conformities identified by the technical check and the tests;
  • correction of non-conformities in the code and with UserWay technologies;
  • validation of the corrections made to the non-conformities;
  • drafting of accessibility documentation available to the public;
  • training of its staff on good practices for digital accessibility;
  • definition of internal policies and of procedures for handling assistance requests sent by users.

EasyConsulting srl intends to consider carrying out periodic technical checks to monitor the accessibility of the website over time, possibly with the contribution of third parties specialising in digital accessibility, in order to make any improvements, including those arising from users’ suggestions.

6. Assistance and reporting of issues

In the event of difficulty in accessing the content and features of the website, or if any further assistance is required, users may send a message to the following email address: info@easyconsulting.com or complete the form provided on the following page: https://www.easyconsulting.com/contatti

In your message, please specify:

  • first name and surname;
  • the address of the web page or sections of the website to which the report refers;
  • a clear and concise description of the problem encountered;
  • the tools used (operating system, browser, any assistive technologies);
  • any suggestions for improving accessibility.

Reports will be dealt with as quickly as possible and may contribute to the continuous improvement of the website’s accessibility.